GDPR & Data Protection


Last Updated: June 2026


Introduction

At Chatbot Gold, we are committed to protecting the privacy, confidentiality, and security of personal data. This page explains how we comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR), and outlines the rights available to individuals regarding their personal information.

Chatbot Gold provides customer communication and messaging management tools that integrate with services such as WhatsApp Business Platform, Facebook Messenger, and Instagram Messaging.

By using our services, you acknowledge that you have read and understood this GDPR & Data Protection Policy.

Our Commitment to Data Protection

We are committed to:

  • Processing personal data lawfully, fairly, and transparently.
  • Collecting only the information necessary to provide our services.
  • Protecting personal information through appropriate technical and organizational measures.
  • Respecting user privacy rights.
  • Maintaining the confidentiality and integrity of personal information.

Data Controller and Data Processor

Depending on how our platform is used:

Chatbot Gold as Data Controller

We act as a Data Controller for information related to:

  • User accounts
  • Billing information
  • Subscription management
  • Support requests
  • Website usage information
Chatbot Gold as Data Processor

When our customers use Chatbot Gold to manage communications with their own customers, Chatbot Gold generally acts as a Data Processor and processes information on behalf of those customers.

In such cases, our customers remain responsible for determining how and why personal data is collected and processed.

Categories of Personal Data

We may process the following categories of personal data:

Account Information
  • Name
  • Email address
  • Phone number
  • Company information
Customer Communication Data
  • Customer names
  • Customer phone numbers
  • Customer messages
  • Communication history
  • Conversation metadata
Technical Information
  • IP address
  • Browser type
  • Device information
  • Operating system
  • Login timestamps
  • Usage logs
Billing Information
  • Subscription details
  • Payment records
  • Transaction information

We do not intentionally collect sensitive personal data unless required for providing our services and authorized by the customer.

Legal Basis for Processing

Where GDPR applies, we may process personal data based on:

  • Contractual Necessity: Processing required to provide our services.
  • Legitimate Interests: Processing necessary to improve platform performance, prevent fraud, maintain security, and provide customer support.
  • Legal Obligations: Processing required by applicable laws and regulations.
  • Consent: Where required by law, we process information based on user consent.

How We Use Personal Data

We use personal information to:

  • Provide and maintain services
  • Manage user accounts
  • Process subscriptions
  • Deliver customer support
  • Improve platform functionality
  • Monitor security and performance
  • Prevent abuse and fraud
  • Comply with legal obligations

We do not sell personal information.

Data Security

We implement industry-standard security measures to protect personal information, including:

  • HTTPS encryption
  • Secure authentication
  • Access controls
  • Security monitoring
  • Regular updates and patching
  • Infrastructure protection measures

While we take reasonable steps to protect information, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain platform security

When data is no longer required, it is securely deleted or anonymized.

International Data Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required, we implement appropriate safeguards to ensure that personal information receives adequate protection during international transfers.

Your GDPR Rights

Subject to applicable law, individuals may have the following rights:

  • Right of Access: You may request a copy of personal information we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete information.
  • Right to Erasure: You may request deletion of personal information under certain circumstances.
  • Right to Restrict Processing: You may request limitation of certain processing activities.
  • Right to Data Portability: You may request a copy of your data in a structured, commonly used format.
  • Right to Object: You may object to certain types of processing where permitted by law.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

Data Deletion Requests

Users may request deletion of their personal information by contacting: support@chatbotgold.net

Verified requests will be processed within a reasonable period and in accordance with applicable legal requirements.

Certain information may be retained where required by law, security obligations, fraud prevention requirements, or legitimate business purposes.

Third-Party Services

Chatbot Gold may integrate with third-party providers, including Meta Platforms, WhatsApp Business Platform, Facebook Messenger, Instagram Messaging, hosting providers, payment processors, and cloud infrastructure providers.

These providers maintain their own privacy and data protection policies. We encourage users to review their respective policies.

Data Breach Response

In the event of a security incident affecting personal information, we will take appropriate steps to investigate the incident, mitigate potential risks, restore affected systems, and notify affected parties when required by applicable law.

Changes to this Policy

We may update this GDPR & Data Protection Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of our services after updates become effective constitutes acceptance of the revised policy.

Contact Information

For privacy, GDPR, or data protection inquiries, please contact:

Email: support@chatbotgold.net

Website: https://chatbotgold.net