Privacy Policy

Last Updated: June 2026

Welcome to Chatbot Gold (“Company”, “we”, “our”, or “us”).

Chatbot Gold is a customer communication platform that helps businesses manage customer conversations across messaging channels, including WhatsApp Business Platform, Facebook Messenger, and Instagram Messaging.

This Privacy Policy explains how we collect, use, process, store, and protect personal information when you access or use our website and services available through https://chatbotgold.net/.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Information You Provide

• Full name
• Email address
• Phone number
• Company information
• Billing information
• Support requests and communications

Information Processed Through the Platform

Our customers may use Chatbot Gold to process communications with their customers, including:

• Customer names
• Customer phone numbers
• Customer messages
• Customer communication history

Automatically Collected Information

When you access our website or services, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Login information
• Usage logs
• Cookies and similar technologies

How We Use Information

We may use collected information to:

• Provide and operate our services
• Create and manage user accounts
• Process subscriptions and payments
• Respond to support requests
• Improve service functionality
• Monitor system security
• Prevent fraud and abuse
• Comply with legal obligations
• Communicate service updates and notifications

Meta Platform Data

Chatbot Gold may process information received through Meta platforms including:

• WhatsApp Business Platform
• Facebook Messenger
• Instagram Messaging

Information received from Meta platforms is used solely for providing messaging and customer communication services and is processed in accordance with Meta Platform Terms and applicable laws.

Cookies

We use cookies and similar technologies to:

• Maintain user sessions
• Improve website functionality
• Analyze website performance
• Enhance security

Users may manage cookie preferences through their browser settings.

Data Sharing

We do not sell personal information.

We may share information with:

• Hosting providers
• Payment processors
• Cloud infrastructure providers
• Technical service providers
• Legal authorities when required by law

All third-party providers receive only the information necessary to perform their services.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Security measures may include:

• HTTPS encryption
• Access controls
• Secure authentication
• Regular software updates
• Security monitoring

While we strive to protect information, no method of transmission or storage is completely secure.

Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

When information is no longer needed, it is securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

Requests may be submitted to support@chatbotgold.net.

Data Deletion Requests

Users may request deletion of personal information by contacting: support@chatbotgold.net

Verified requests will be processed within 30 days unless legal obligations require retention.

Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction where our service providers operate.

We take reasonable measures to ensure appropriate safeguards are applied.

Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on this page with a revised effective date.

Continued use of the Service after updates constitutes acceptance of the revised policy.

Contact Information

For questions regarding this Privacy Policy, please contact:

Email: support@chatbotgold.net

Website: https://chatbotgold.net