ElNeMeR | ElNeMeR All-in-one Digital Marketing Platform

Last Updated: June 2026

1. Acceptance of Terms

Welcome to Chatbot Gold.

These Terms of Use govern your access to and use of the Chatbot Gold website, platform, software, applications, and services available through https://chatbotgold.net/ (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms of Use and our Privacy Policy.

If you do not agree with these Terms, you must not access or use the Service.

2. Description of Service

Chatbot Gold is a customer communication platform that enables businesses to manage customer interactions across multiple messaging channels, including but not limited to:

WhatsApp Business Platform
Facebook Messenger
Instagram Messaging

The Service may also include automation tools, chatbot functionality, integrations, reporting, analytics, customer support tools, and related communication management features.

3. Eligibility

To use the Service, you must:

Be at least 18 years old.
Have the legal authority to enter into binding agreements.
Comply with all applicable laws and regulations.

If you use the Service on behalf of a business or organization, you represent that you have authority to bind that organization to these Terms.

4. User Accounts

To access certain features, you may be required to create an account.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting access to your account.
All activities that occur under your account.

You agree to notify us immediately if you suspect unauthorized use of your account.

5. Acceptable Use

You agree not to use the Service to:

Send spam or unsolicited communications.
Violate applicable laws or regulations.
Violate Meta Platform Terms or policies.
Violate WhatsApp Business Terms.
Distribute malware, viruses, or harmful code.
Engage in fraudulent, deceptive, abusive, or illegal activities.
Infringe intellectual property rights.
Collect personal information unlawfully.

Any misuse of the Service may result in suspension or termination of your account.

6. Compliance with Meta Policies

Customers using WhatsApp Business Platform, Facebook Messenger, Instagram Messaging, or other Meta-related services through Chatbot Gold are solely responsible for complying with:

Meta Platform Terms
WhatsApp Business Terms
WhatsApp Commerce Policies
Applicable privacy and data protection laws

Chatbot Gold is not responsible for any restrictions, limitations, suspensions, quality rating reductions, messaging restrictions, or account enforcement actions imposed by Meta.

7. Customer Data

Customers retain ownership of their customer data and content processed through the Service.

By using the Service, you grant Chatbot Gold a limited license to process, store, transmit, and display such information solely for the purpose of providing and improving the Service.

We do not claim ownership of your customer data.

8. Intellectual Property

The Service, including but not limited to software, designs, logos, branding, documentation, source code, graphics, and content, is owned by or licensed to Chatbot Gold and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, reverse engineer, distribute, or resell any part of the Service without prior written permission.

9. Third-Party Services

The Service may integrate with third-party providers including:

Meta Platforms
Hosting providers
Payment processors
Cloud infrastructure providers
Analytics providers

We are not responsible for the availability, functionality, policies, or actions of third-party services. Your use of such services may also be subject to their own terms and policies.

10. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted availability.

The Service may occasionally be unavailable due to maintenance, system upgrades, infrastructure failures, security incidents, third-party outages, or events beyond our reasonable control.

We shall not be liable for temporary interruptions or downtime.

11. Subscription and Payments

Certain features may require payment.

By purchasing a subscription, you agree to:

Pay all applicable fees.
Provide accurate billing information.
Maintain valid payment methods.

Failure to pay applicable fees may result in suspension or termination of access to paid features. Unless otherwise stated, fees are non-refundable.

12. Suspension and Termination

We reserve the right to suspend or terminate access to the Service at any time if:

You violate these Terms.
You violate applicable laws.
You misuse the Service.
You engage in fraudulent or abusive activities.
Your use creates security or operational risks.
You violate Meta policies.

Upon termination, access to the Service may be revoked immediately.

13. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, Chatbot Gold disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability. Your use of the Service is at your own risk.

14. Limitation of Liability

To the maximum extent permitted by law, Chatbot Gold shall not be liable for indirect, consequential, incidental, or special damages, or loss of profits, revenue, data, or business opportunities.

In no event shall Chatbot Gold’s total liability exceed the amount paid by you to Chatbot Gold during the twelve (12) months preceding the event giving rise to the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless Chatbot Gold, its owners, affiliates, employees, contractors, and partners from any claims, damages, liabilities, costs, and expenses arising from your use of the Service, your violation of these Terms, your violation of applicable laws, or your violation of third-party rights.

16. Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

17. Modifications to Terms

We may modify these Terms at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the Service following any updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where Chatbot Gold operates, without regard to conflict of law principles.

19. Contact Information

For questions regarding these Terms, please contact:

Email: support@chatbotgold.net

Website: https://chatbotgold.net

Terms of Use